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Notice to Our Customers:

We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us.
We appreciate your patience and look forward to serving you now and in the future.

Before using the card:

  • If the card isn't already activated, you may activate it by returning to the welcome page and entering your card number.
  • Know where the card is accepted by logging in and clicking CARD FEATURES.
  • Know your card balance by logging in and visiting the My Cards page. If the card is processed for more than its available value, it will decline.

Contact Cardholder Services:

  • For assistance at the point of sale.
  • To report a lost or stolen card.
  • For any issue not addressed above or in our FAQs.

CARDHOLDER SERVICES MAILING ADDRESS:

State Highway 121 BYP

Suite 200 Lewisville, TX 75067


Lost and Stolen Line: 877-227-0956

Discover® cardholders: 888-842-0336 in the U.S., or 801-744-9918 outside the U.S.

Mastercard cardholders: 888-371-2109 in the U.S. and Canada, or 339-234-6415 outside the U.S. and Canada

Visa cardholders: 877-610-1075 in the U.S. and Canada, or 801-214-8892 outside the U.S. and Canada

Merchants are subject to change.
Prepaid card issued in connection with a loyalty, award, promotion, or rebate program.

Discover® gift card and prepaid card is issued by MetaBank®, N.A., Member FDIC and is subject to the Cardholder Terms and Conditions. Discover and the Discover Acceptance Mark are service marks used by MetaBank under license from Discover Financial Services.

In Canada, Prepaid Mastercard® is issued by Peoples Trust Company under license from Mastercard International Incorporated. In the U.S., Prepaid Mastercard is issued by MetaBank, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

In Canada, Visa prepaid card is issued by Peoples Trust Company pursuant to a license by Visa, Int. VISA® is a registered trademark owned by Visa International Services Association. In the U.S. Visa prepaid card is issued by MetaBank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The information translated into French and Spanish is for your convenience only. The translation may not accurately represent the meaning of terms, conditions and representations presented in the English language. The English language controls the meaning of the information provided herein.

For MetaBank privacy policy, visit https://www.metabank.com/privacy-policy.

For patent information, visit blackhawknetwork.com/patent.
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